FAQ | Order Status

Request Recovery Media for Windows Device

We are the exclusive Asus authorized fulfillment center for Asus recovery media in United States.


Recovery Media is only available for Windows based ASUS notebooks, desktop PCs, and All-in-one PCs sold by ASUS in the United States. If you purchased your ASUS computer elsewhere, please contact the local ASUS subsidiary in the country where you purchased it for information about recovery media.


Recovery Media is generally available for models of ASUS notebooks with Windows 8 and above. Models with Windows 7 may be supported depending on availability. Models with Windows XP are not supported.


Recovery Media is generally available for models of ASUS desktop PCs, and All-in-one PCs supported with Windows10 above RS4(Version 1830) only.


If you choose to order Recovery Media, please note there's a shipping and handling fee. The actual amount depends on the model and shipping address. All sales final.


To get started with your recovery media order, please identify your ASUS product by entering its serial number below. You can find the serial number on the manufacturer's label on the bottom of the notebook or on the back panel of the PC device.


Please use the latest version of Chrome browser if you are unable to complete the order process with your current browser.


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