FAQ | Order Status

Request Recovery Media for Windows Device

We are the exclusive Asus authorized fulfillment center for Asus recovery media in United States.


Recovery Media is only available for ASUS notebooks computers sold by ASUS United States. If you purchased your ASUS computer elsewhere, please contact the ASUS subsidiary where you purchased it for information about recovery media.


Recovery Media is generally available for models with Windows 8 and above. Models with Windows 7 could be supported as per availability. Models with Windows XP is not supported.


If you choose to order Recovery Media, please note there's a shipping and handling fee. The actual amount depends on the model and shipping address. All sales final.


To get started with your recovery media order, please identify your ASUS notebooks by entering its serial number below. You can find the serial number on the manufacturer's label on the bottom of the computer.


Please use the latest version of Chrome browser if you are unable to complete the order process with your current browser.


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